Website Privacy Notice

This notice explains how information is handled when you use the forms and services on the Masters Building Solutions website.

Information You Submit

Our inquiry, parts, warranty and filter-schedule forms collect the contact details and project or equipment information you enter, along with any photos or PDF documents you attach. We use that information to review and respond to your request and route it to the appropriate Masters department. Please do not submit payment details or unrelated sensitive personal information.

Requests and Attachments

Form submissions are processed by Basin, which receives the contact details, request information and attachments you submit and sends email notifications to Masters. Masters also keeps request details and file information in a staff inbox restricted to authorized staff. Attachments are reviewed in Basin.

Drafts and Form Protection

Unsubmitted inquiry drafts stay in the open page and are not saved to browser storage by the inquiry form. Leaving or closing the page can discard them. The site uses request limits and automated checks to reduce spam. When Cloudflare Turnstile is enabled, Cloudflare processes browser and verification information to help distinguish visitors from automated submissions. See Cloudflare’s privacy policy for information about that service.

Website Analytics

We use Google Analytics to understand website visits, traffic sources, pages viewed, general device and geographic information, downloads and contact actions. Google Analytics uses cookies and processes usage information to provide these reports. Our submission tracking records the request category after a successful submission; it does not send your name, email address, phone number, message or attachments to Google Analytics. Advertising personalization and Google signals are disabled. Learn more about how Google uses information from sites that use its services.

Links and Outside Services

The site links to manufacturer resources, map services and our recruiting portal. Those services handle information under their own privacy notices. Information entered on an outside service is governed by that service’s practices.

Questions about Your Information

Contact Info@MastersHVAC.com with questions about a submitted request or to ask about correcting or removing information. Include your confirmation number when available, and avoid resending sensitive attachments unless requested.